B2B

• Minimum order: 200 pcs per order
• Maximum tier: 1,000+ pcs (capped)
• Both Live and Hibernated (blast frost -20°C) available
• Minimum quarterly commitment: 2,000 pcs — failure to meet may result in tier downgrade or price revision
• OTV reserves the right to a ±10% variance on fulfilled quantities due to natural harvest conditions
• All orders are confirmed only upon written acknowledgement by OTV

• New partners: 100% payment before delivery for first 3 orders
• Established partners (after 3 orders): 50% deposit on confirmation, balance NET 14 from delivery date
• Late payment: 1.5% interest per month on overdue amounts, compounding monthly
• OTV reserves the right to suspend all deliveries if any invoice is overdue by more than 7 days
• All prices quoted in MYR (RM), exclusive of SST where applicable

• Free delivery within KL / Selangor for orders of 500+ pcs
• All other deliveries: shipping charged at cost to buyer
• Risk and ownership of goods transfer to buyer upon delivery at agreed location
• Buyer must ensure adequate cold chain facilities (0-5°C for live, -18°C for hibernated) upon receipt
• OTV is not responsible for quality deterioration caused by buyer’s improper storage or handling post-delivery

• Quality guarantee: Replacement for DOA (Dead on Arrival) exceeding 5% of order quantity
• Buyer must inspect all goods immediately upon delivery and report any DOA or defects in writing within 24 hours — claims after 24 hours will not be accepted
• Photo evidence required for all DOA / quality claims
• OTV’s liability is limited to replacement of defective goods or credit note — no refunds, no consequential loss claims
• Returns of perishable goods are not accepted once delivery is acknowledged by buyer

• Prices locked for 6 months from first order date
• OTV reserves the right to adjust pricing with 30 days written notice due to significant changes in production costs, feed costs, mortality events, regulatory changes, or force majeure
• 5% rebate on quarterly orders exceeding 10,000 pcs (credited against next invoice)
• B2B pricing is confidential — buyer shall not disclose OTV’s wholesale prices to any third party or competitor

• Orders confirmed in writing are binding — cancellation within 48 hours of confirmed delivery: 50% of order value as cancellation fee
• Cancellation within 24 hours of delivery: 100% of order value — perishable goods may already be harvested or allocated
• Order modifications (quantity/date) accepted up to 72 hours before delivery, subject to availability
• Repeated cancellations (3+ in any quarter) may result in partnership review or termination

• OTV shall not be liable for delays or failure to supply due to events beyond reasonable control, including but not limited to: adverse weather, natural disasters, red tide / algal bloom, disease outbreaks, government restrictions, harvest failure, supply chain disruptions, or pandemic-related restrictions
• In such events, OTV may extend delivery timelines or reduce order quantities without liability

• Buyer shall not resell OTV products below recommended retail price without prior written approval
• Buyer shall not rebrand, repackage, or misrepresent OTV products without written consent
• Either party may terminate the partnership with 30 days written notice
• OTV reserves the right to terminate immediately if buyer breaches payment terms, confidentiality, or resale conditions
• This agreement is governed by the laws of Malaysia